Climate Jobs Capability Framework

Local Government Framework

Local Government Climate Capability Framework

Select a role level and capability domain to view capability expectations.

Leadership & Governance
Strategic Planning
Technical & Operational Capability
Community & Stakeholder Engagement
Innovation & Continuous Learning

Elected Member > Leadership & Governance

Integrating climate and sustainability principles into decision-making, accountability, and risk oversight to ensure transparent, ethical, and future-focused governance.

Understands council’s statutory responsibilities for climate, sustainability, and risk management.
Seeks clarification from officers on technical and policy matters.
Participates constructively in workshops, briefings, and induction training.
Recognises that good governance includes environmental and social responsibility.
Demonstrates integrity and respect in council decision-making.

Considers long-term climate and sustainability impacts when making governance decisions.
Uses evidence and officer advice to support transparent, balanced decision-making.
Promotes accountability through monitoring, reporting, and performance discussions.
Advocates for policies and budgets that align with community resilience and sustainability goals.
Engages confidently with the community to explain decisions and outcomes.

Champions climate and sustainability principles across all aspects of governance.
Builds alliances with other councils, governments, and stakeholders to influence regional and national policy.
Encourages and mentors other councillors to strengthen governance capability.
Promotes open, evidence-based decision-making that reflects intergenerational responsibility.
Acts as a visible advocate for climate leadership in public forums.

Elected Member > Strategic Planning

Embedding climate and sustainability priorities into long-term strategies, policies, and asset planning to guide resilient, low-emission, and prosperous community outcomes.

Builds awareness of how climate and sustainability shape council’s long-term strategic, financial and asset plans and community outcomes.
Engages in workshops and briefings to build awareness of community risks and opportunities related to climate change.
Seeks guidance from officers to interpret data and advice on climate and sustainability issues.
Recognises the connection between land use, infrastructure, economic development, and environmental resilience.
Participates constructively in strategic planning discussions with a willingness to learn.

Integrates climate and sustainability considerations into strategic and policy decisions.
Uses data, risk assessments, and community input to support evidence-based decision-making and ensure strategies and budgets reflect sustainability goals.
Advocates for strategies that balance growth, affordability, and long-term environmental resilience.
Reviews progress towards sustainability goals through regular reporting and community engagement.
Supports alignment between council plans (e.g. corporate, land use, financial, infrastructure) and regional or state climate strategies.

Champions climate-aware strategic planning across all council decisions and partnerships.
Promotes integration of sustainability and financial resilience into long-term community and infrastructure planning.
Anticipates emerging risks and opportunities, guiding council’s strategic direction accordingly.
Advocates publicly for evidence-based, future-focused planning and investment.
Builds community and stakeholder confidence in council’s leadership on sustainability and climate action.

Elected Member > Technical & Operational Capability

Understanding and overseeing how council operations, assets, and services are managed through a climate and sustainability lens to ensure efficiency, resilience, and financial and environmental accountability.

Develops basic understanding of council’s operational responsibilities, asset management, and service delivery functions.
Recognises that technical and operational decisions influence sustainability, resilience, and community wellbeing.
Participates in briefings and site visits to understand how climate impacts affect council services and infrastructure.
Asks informed questions about operational risk, maintenance, and environmental compliance.
Understands governance boundaries between strategic oversight and operational management.

Reviews operational and capital budgets with awareness of sustainability performance, lifecycle cost, and climate risk implications.
Seeks assurance that council’s infrastructure, procurement, and operations align with best practice environmental and resilience standards.
Encourages investment in climate-fit technologies, systems, and practices.
Monitors reporting on energy, waste, water, and asset performance to inform decisions.
Promotes transparency and accountability in how technical or operational initiatives support community outcomes.

Champions operational excellence and innovation that strengthen community resilience and sustainability.
Advocates for regional collaboration and shared investment in sustainable infrastructure or service delivery.
Uses performance data and case studies to communicate council’s operational achievements to the public and other levels of government.
Advocates for transparent asset and sustainability performance reporting to strengthen community trust and regional collaboration.
Represents council in forums promoting best practice in sustainable local government operations.

Elected Member > Community & Stakeholder Engagement

Collaborating with communities, partners, and industry to build trust, enable inclusive participation, and co-create sustainable, place-based solutions.

Listens respectfully to community perspectives and recognises diverse needs, values, and priorities.
Understands council’s role in representing community interests rather than individual advocacy.
Communicates clearly and accurately about council decisions, plans, and responsibilities.
Participates in community meetings and events to build awareness of local issues.
Demonstrates courtesy, integrity, and fairness when engaging with residents and stakeholders.

Builds constructive relationships with community groups, businesses, and stakeholders to support council’s sustainability and resilience goals.
Encourages inclusive participation in consultation and planning processes.
Communicates the rationale for council decisions, promoting transparency and shared understanding.
Balances short-term community pressures with long-term sustainability and wellbeing outcomes.
Represents council with professionalism and empathy in complex or contested issues.

Acts as a visible and trusted leader who builds partnerships across government, industry, and community sectors.
Champions inclusive, community-led approaches to sustainability, resilience, and local economic transition.
Anticipates emerging community concerns and facilitates proactive dialogue.
Mentors other councillors to strengthen engagement and communication capability.
Represents council regionally or nationally to advocate for local priorities and share success stories.

Elected Member > Innovation & Continuous Improvement

Embedding new knowledge, tools, data, and practices to strengthen council’s sustainability performance and adaptive capacity.

Participates in induction, briefings, and training to understand emerging climate and sustainability issues.
Demonstrates openness to new ideas, data, and evidence to inform decisions.
Seeks to understand lessons from past events or council reviews.
Recognises the importance of evidence-based, forward-looking governance.
Engages constructively with officers and peers to clarify concepts and approaches.

Applies learning from training, reports, and case studies to improve decision-making.
Supports data-driven and innovative approaches in council planning and operations.
Encourages a culture of reflection, transparency, and improvement among councillors.
Shares knowledge gained from conferences or networks with peers and the community.
Demonstrates commitment to continuous learning in climate, governance, and leadership.

Champions a culture of curiosity, evidence, and innovation across council.
Promotes partnerships with research bodies, other councils, and industry to trial or adopt new solutions.
Models reflecting on lessons learned and anticipating future challenges.
Supports professional development opportunities for councilors and senior leaders.
Represents council in regional or national forums to share innovation and best practice.

Leadership & Governance
Strategic Planning
Technical & Operational Capability
Community & Stakeholder Engagement
Innovation & Continuous Learning

Executive > Leadership & Governance

Integrating climate and sustainability principles into decision-making, accountability, and risk oversight to ensure transparent, ethical, and future-focused governance.

Understands council’s statutory responsibilities for climate, sustainability, and risk management.
Demonstrates awareness of council’s sustainability commitments in decisions and communications.
Seeks advice from managers or specialists when addressing sustainability or climate risk issues.
Complies with reporting and audit requirements related to environmental performance and governance.
Promotes integrity, accountability, and transparency in leadership practice.

Begins to embed sustainability principles into division or department strategies and plans.
Balances compliance, risk, and community expectations in decision-making.
Supports cross-team coordination on sustainability-related issues.
Uses emerging data and reports to inform governance discussions.
Communicates council’s sustainability and resilience goals to staff and stakeholders.

Integrates sustainability, climate risk, and resilience into corporate planning, policies, and resource allocation.
Ensures clear accountabilities and governance structures for delivery of climate and sustainability outcomes.
Regularly monitors progress through performance reporting and external benchmarking.
Demonstrates leadership in ethical, evidence-based decision-making.
Promotes a strong culture of stewardship, equity, and transparency across the organization.

Anticipates emerging governance challenges and builds internal capacity to respond effectively.
Leads implementation of integrated reporting, risk, and assurance frameworks that align with climate and sustainability goals.
Encourages innovation, reflection, and improvement in governance practices.
Acts as a visible ambassador for council’s ethical and sustainable leadership within the sector.
Mentors senior managers and elected members in climate-aware governance and accountability.

Anticipates emerging governance challenges and builds internal capacity to respond effectively.
Leads implementation of integrated reporting, risk, and assurance frameworks that align with climate and sustainability goals.
Encourages innovation, reflection, and improvement in governance practices.
Acts as a visible ambassador for council’s ethical and sustainable leadership within the sector.
Mentors senior managers and elected members in climate-aware governance and accountability.

Executive > Strategic Planning

Embedding climate and sustainability priorities into long-term strategies, policies, and asset planning to guide resilient, low-emission, and prosperous community outcomes.

Understands how climate change, sustainability, and resilience goals influence council’s strategic, financial, and land-use planning.
Seeks input from specialists and managers to interpret sustainability and climate data.
Recognises how decisions about assets, workforce, and services affect long-term community and environmental outcomes.
Participates actively in planning and strategy workshops to build shared understanding.
Demonstrates awareness of how integrated planning supports financial and environmental sustainability.

Begins to integrate sustainability objectives into divisional or departmental plans and budgets.
Applies risk and opportunity analysis to inform mid- and long-term planning.
Encourages collaboration between functions to align sustainability and financial strategies.
Uses data, modelling, and early performance insights to prioritise investment decisions.
Promotes consistency between sustainability objectives and corporate and community plans.

Embeds climate risk, sustainability, and resilience principles into corporate, land-use, and financial planning frameworks.
Aligns strategic, workforce, and asset planning with long-term community, economic, and environmental outcomes.
Ensures decisions are informed by credible data, scenario analysis, and stakeholder input.
Establishes clear accountability for delivery of sustainability and resilience outcomes across council divisions.
Promotes integrated, evidence-based planning to balance financial responsibility with sustainability goals.

Leads a cohesive, whole-of-council approach to planning that integrates sustainability into every strategic and financial decision.
Champions the use of sustainability and resilience metrics in performance reporting and investment planning.
Builds partnerships to align regional or cross-sector plans with council’s long-term sustainability objectives.
Anticipates future community and environmental challenges to guide strategic adjustments.
Mentors managers and senior staff to strengthen adaptive planning and cross-functional collaboration.

Shapes and communicates a clear, future-focused vision for a sustainable and resilient community.
Aligns financial, workforce, and infrastructure strategies under a unified sustainability framework.
Leads transformation toward long-term, climate-fit systems and practices across council and the region.
Influences state and national policy to support sustainable and integrated local planning.
Champions adaptive governance and evidence-based decision-making that ensures enduring prosperity and resilience for future generations.

Executive > Technical & Operational Capability

Applying discipline-specific technical skills and operational practices through a climate and sustainability lens to deliver resilient, efficient, and financially and environmentally responsible infrastructure, assets, and services across the whole organization.

Understands council’s key operations, assets, and service systems, and how they relate to sustainability and resilience outcomes.
Recognises the links between operational performance, financial sustainability, and community wellbeing.
Seeks specialist advice on sustainability and climate-risk implications when reviewing projects or budgets.
Promotes compliance with asset-management, safety, and environmental standards.
Demonstrates commitment to improving operational efficiency and responsible resource use.

Encourages a whole-of-life approach to service delivery and asset planning that considers climate risk, sustainability, and cost efficiency.
Integrates sustainability and resilience principles into divisional operations, procurement, and project governance.
Facilitates collaboration between engineering, finance, environment, and service teams to improve alignment.
Uses emerging data to identify opportunities for energy, water, and waste efficiency.
Begins to incorporate circular-economy principles and nature-based solutions into operational decision-making.

Ensures asset-management, procurement, and operational systems reflect sustainability, resilience, and financial sustainability objectives.
Embeds lifecycle costing, emissions reduction, and resource efficiency into capital and operational investment processes.
Oversees transparent performance reporting using sustainability and resilience metrics.
Balances service reliability, financial accountability, and long-term environmental outcomes in strategic decisions.
Promotes integration between operational, financial, and sustainability frameworks to drive consistent practice.

Leads programs that modernise systems and build organisational capability for sustainable, climate-fit operations.
Champions data-driven decision-making through improved asset information, performance dashboards, and scenario modelling.
Drives innovation in renewable energy, circular-economy practices, and green or nature-based infrastructure.
Partners regionally to share resources or develop joint initiatives that enhance operational efficiency and resilience.
Ensures business-continuity and emergency-management planning fully incorporate climate-risk considerations.

Positions council as a sector leader in sustainable and climate-resilient asset and service management.
Aligns the Long-Term Financial Plan, Asset-Management Plans, and Sustainability Framework under a unified governance approach.
Champions transparent, evidence-based reporting on asset condition, lifecycle performance, and emissions outcomes.
Embeds climate and sustainability principles across every stage of the service and asset lifecycle—from design and construction to renewal and decommissioning.
Influences regional and national policy to advance operational excellence across local government.

Executive > Community & Stakeholder Engagement

Collaborating with communities, partners, and industry to build trust, enable inclusive participation, and co-create sustainable, place-based solutions that strengthen community resilience and confidence in council leadership.

Understands council’s role in representing and engaging with diverse communities and stakeholders.
Demonstrates respect, empathy, and integrity in interactions with staff, community members, and partners.
Participates in community and stakeholder engagement activities led by council teams.
Seeks advice from communications and engagement specialists to ensure messaging aligns with council’s sustainability and resilience objectives.
Recognizes that effective engagement builds trust and shared ownership of outcomes.

Applies a collaborative approach to stakeholder relationships, ensuring transparency and inclusiveness in decision-making processes.
Builds confidence in council’s direction by communicating clearly about sustainability and resilience initiatives.
Encourages staff to engage with community partners and reflect stakeholder feedback in project design and service delivery.
Identifies opportunities to strengthen relationships with government agencies, business, and community groups.
Ensures engagement aligns with council’s corporate values and sustainability commitments.

Builds and maintains strong partnerships with community, industry, and government to deliver shared climate and sustainability outcomes.
Champions open, transparent, and two-way communication that strengthens trust in council decisions.
Ensures community engagement is inclusive, culturally appropriate, and aligned with long-term sustainability goals.
Represents council in regional or sector partnerships that support community resilience and transition.
Balances the needs and expectations of diverse stakeholders through fair, evidence-based communication.

Leads council-wide strategies for stakeholder engagement, collaboration, and external communication.
Advocates for regional and cross-sector partnerships that amplify community impact and resource efficiency.
Promotes co-design and participatory approaches to sustainability and resilience planning.
Builds trusted relationships with media, government, and partners to communicate council’s leadership on sustainability issues.
Anticipates and manages reputational risks through proactive, transparent engagement.

Serves as a recognised and trusted leader who shapes regional and national collaboration on sustainability and climate action.
Builds long-term alliances with partners to deliver systemic change for resilient, inclusive communities.
Champions community-led innovation and adaptive governance that empower local solutions.
Influences national discourse by sharing council’s success stories, challenges, and lessons.
Mentors future leaders in building authentic, trust-based relationships that advance sustainability outcomes.

Executive > Innovation & Continuous Learning

Embedding new knowledge, tools, data, and practices to strengthen council’s sustainability performance, adaptive capacity, and culture of continuous improvement.

Demonstrates openness to new ideas, technologies, and practices that improve sustainability and efficiency.
Participates in learning and professional development opportunities related to climate and sustainability leadership.
Seeks feedback and reflects on lessons from council projects and initiatives.
Shares relevant learnings with peers and encourages curiosity in teams.
Recognizes the value of data and evidence in improving decision-making.

Encourages experimentation and supports staff to test and refine new approaches that improve outcomes.
Integrates reflection and lessons learned into divisional planning and reporting processes.
Builds partnerships with other councils or organizations to exchange knowledge and good practice.
Invests in data collection and systems that support monitoring, learning, and transparency.
Promotes professional development in sustainability, leadership, and adaptive management.

Embeds innovation and continuous improvement frameworks across the organisation.
Uses evidence and benchmarking to evaluate performance and identify improvement opportunities.
Builds internal capability through mentoring, secondments, and knowledge-sharing platforms.
Encourages innovation in technology, service delivery, and community engagement that supports sustainability outcomes.
Partners with research and industry to translate emerging knowledge into practice.

Leads a culture of learning and innovation that aligns with council’s sustainability strategy.
Invests in systems and partnerships that enable data-driven learning and performance improvement.
Champions cross-sector collaboration and applied research to solve climate and community challenges.
Encourages staff to take calculated risks and rewards evidence-based innovation.
Shares learning outcomes transparently to enhance accountability and influence the sector.

Embeds adaptive leadership and continuous learning as core elements of council’s identity and governance.
Positions council as a learning organisation that continually evolves in response to data, feedback, and community needs.
Leads high-impact partnerships with academia, government, and industry to advance innovation in sustainability and resilience.
Shares council’s insights nationally to support sector-wide improvement and collaboration.
Builds leadership capability and succession systems that ensure enduring organizational learning and climate readiness.

Leadership & Governance
Strategic Planning
Technical & Operational Capability
Community & Stakeholder Engagement
Innovation & Continuous Learning

Manager > Leadership & Governance

Integrating climate and sustainability principles into divisional planning, policy advice, and governance processes to ensure accountable, transparent, and responsible decision-making that supports council’s long-term goals.

Understands council’s governance structures, sustainability commitments, and statutory obligations related to risk and compliance.
Seeks guidance from senior leaders or specialists on applying sustainability and climate principles to decisions and reports.
Demonstrates accountability for compliance with policies, reporting, and ethical standards.
Promotes a culture of transparency, safety, and integrity within the team.
Recognizes that good governance includes environmental, social, and financial responsibility.

Applies council policies, frameworks, and reporting systems to ensure team or service compliance.
Begins to incorporate sustainability and climate objectives into business cases, budgets, and project planning.
Supports cross-team coordination to address risks and governance challenges.
Communicates governance expectations clearly to staff and stakeholders.
Models ethical, fair, and consistent decision-making.

Embeds governance frameworks and sustainability principles into divisional plans, budgets, and performance systems.
Monitors compliance, performance, and risk management within area of responsibility.
Provides accurate, evidence-based advice to senior leaders and councillors on sustainability and resilience issues
Promotes a culture of ethical leadership, accountability, and continuous improvement.
Demonstrates balanced decision-making that reflects financial, community, and environmental outcomes.

Leads governance improvements that enhance transparency, sustainability reporting, and risk management.
Anticipates governance issues and develops mitigation strategies across services or projects.
Mentors team leaders and specialists in applying sound governance and accountability practices.
Champions integrity and inclusion in all council decisions and partnerships.
Collaborates with peers and leaders to ensure alignment between governance, policy, and delivery.

Demonstrates exemplary governance leadership that builds organisational trust and accountability.
Drives continuous improvement in reporting, assurance, and sustainability performance systems.
Contributes to the design of organisation-wide governance frameworks integrating climate, sustainability, and risk.
Represents council in professional or regional forums on governance and sustainability best practice.
Fosters a culture where transparent, ethical, and climate-aware decision-making is standard practice across all teams.

Manager > Strategic Planning

Embedding climate and sustainability priorities into divisional and operational planning to ensure strategies, budgets, and services align with council’s long-term community, financial, and environmental goals.

Understands council’s corporate, financial, and sustainability plans and how these shape divisional priorities.
Seeks guidance on applying climate and sustainability considerations to business planning and service delivery.
Participates in divisional planning workshops and contributes data and insights from their work area.
Demonstrates awareness of how planning and budgeting decisions affect long-term outcomes.
Follows approved processes for reporting, budgeting, and project prioritization.

Integrates sustainability and resilience objectives into divisional and team plans.
Applies basic risk and opportunity analysis when developing budgets and project proposals.
Coordinates with other departments to ensure alignment across corporate, financial, and sustainability strategies.
Begins to use data and performance metrics to track divisional progress.
Communicates planning objectives clearly to staff and stakeholders.

Embeds climate risk, sustainability, and resilience principles in all divisional planning, policies, and budgets.
Aligns operational activities with council’s long-term financial and community objectives.
Uses evidence, data, and scenario planning to inform decision-making and resource allocation.
Monitors progress against sustainability and resilience targets and reports outcomes accurately.
Promotes integrated planning between services, teams, and corporate functions.

Leads cross-functional planning initiatives that balance environmental, financial, and social priorities.
Champions the use of sustainability and performance metrics in planning and reporting processes.
Mentors staff in evidence-based, adaptive planning and decision-making.
Engages partners, stakeholders, and the community in shaping divisional priorities.
Anticipates emerging risks and opportunities and adjusts divisional plans accordingly.

Demonstrates excellence in integrated, future-focused planning that aligns divisional performance with council’s sustainability and resilience goals.
Shapes the organisation’s adaptive planning culture through innovation and continuous improvement.
Influences regional or sector planning partnerships to advance shared sustainability outcomes.
Ensures divisional planning consistently delivers measurable community, financial, and environmental benefits.
Promotes alignment between strategic, asset, and workforce plans across the organisation.

Manager > Technical & Operational Capability

Applying discipline-specific technical knowledge and operational management to ensure council’s infrastructure, assets, and services are resilient, efficient, and financially and environmentally sustainable across their full lifecycle.

Understands how council’s operational systems, assets, and services contribute to sustainability and community outcomes.
Seeks specialist advice to interpret climate and sustainability risks relevant to their portfolio.
Ensures team compliance with asset-management, environmental, and safety standards.
Recognises how operational decisions influence cost, service reliability, and environmental performance.
Promotes responsible use of resources and attention to maintenance priorities.

Integrates sustainability and climate-risk considerations into operational plans, maintenance schedules, and procurement processes.
Encourages collaboration between technical, finance, and sustainability teams to improve efficiency.
Begins to apply lifecycle costing and circular economy thinking in asset and service management.
Monitors energy, water, waste, and emissions data for their area of responsibility.
Identifies improvement opportunities and escalates issues that impact resilience or compliance.

Embeds sustainability performance criteria into contracts, projects, and service-delivery frameworks.
Balances service reliability, risk, and financial accountability with long-term environmental objectives.
Uses data and asset information to guide investment, renewal, and maintenance decisions.
Reports transparently on operational performance and sustainability metrics.
Drives coordination between teams to deliver climate-fit, resource-efficient operations.

Leads programs that modernise systems, processes, or infrastructure to improve resilience and reduce environmental impact.
Champions innovation in materials, technology, and design to extend asset life and reduce emissions.
Builds staff capability in sustainable operations and data-driven performance management.
Partners with other councils or organisations to share learnings or resources.
Ensures business-continuity and emergency-management plans incorporate climate-risk considerations.

Demonstrates excellence in sustainable operations and asset stewardship within the local-government sector.
Aligns divisional budgets, capital works, and maintenance programs with long-term sustainability and resilience goals.
Establishes transparent performance systems linking operational outcomes to council’s climate and sustainability targets.
Promotes innovation in adopting net zero and adaptation technologies and practices.
Shapes sector or regional collaboration on sustainable infrastructure and service delivery.

Manager > Community & Stakeholder Engagement

Working with communities, partners, and staff to build trust, communicate clearly, and co-deliver sustainable, inclusive, and place-based outcomes that strengthen resilience and support council’s long-term goals.

Understands council’s approach to community engagement, communication, and partnerships.
Demonstrates respect and professionalism in interactions with the community, colleagues, and stakeholders.
Provides clear and accurate information to the public and responds promptly to enquiries.
Escalates sensitive or complex issues appropriately.
Recognises the importance of transparency and inclusion in engagement processes.

Participates in and supports engagement activities, ensuring community and stakeholder input is sought for divisional projects.
Builds constructive relationships with colleagues, community groups, and partners.
Communicates decisions and outcomes clearly to staff and stakeholders.
Encourages team members to listen to community feedback and reflect it in service improvements.
Contributes to engagement planning and ensures alignment with council’s values and sustainability priorities.

Designs and leads engagement processes for divisional initiatives that are inclusive, transparent, and evidence-based.
Builds trusted partnerships with stakeholders to deliver sustainability and resilience outcomes.
Ensures consistent messaging and communication across teams and projects.
Balances community expectations, regulatory requirements, and sustainability goals in decision-making.
Coaches staff in effective communication and respectful community interaction.

Leads collaboration and co-design processes that bring together community, government, and industry to address shared sustainability challenges.
Anticipates community needs and potential sensitivities, ensuring engagement is proactive and equitable.
Champions transparent reporting and feedback loops to demonstrate accountability.
Mentors staff in managing complex stakeholder relationships and communication risks.
Represents council in regional or sector partnerships that build community resilience and trust.

Demonstrates excellence in authentic, trust-based engagement that delivers measurable community impact.
Fosters long-term partnerships that empower communities to co-create sustainable and resilient solutions.
Aligns engagement strategies with council’s strategic priorities and regional sustainability objectives.
Acts as a respected advocate for inclusive, place-based collaboration across government and industry.
Shapes organisational culture to prioritise openness, participation, and shared responsibility in decision-making.

Manager > Innovation & Continuous Learning

Embedding systems, behaviours, and partnerships that foster innovation, evidence-based improvement, and adaptive learning across teams to strengthen council’s sustainability performance and organisational resilience.

Demonstrates curiosity and openness to new ideas, data, and tools that improve service delivery and sustainability outcomes.
Participates in professional development and encourages staff to engage in training opportunities.
Shares lessons learned from projects and operations to improve team performance.
Reflects on team results and identifies ways to work more effectively.
Recognises the value of innovation and evidence in improving decision-making.

Encourages staff to explore new methods or technologies that improve efficiency and resilience.
Supports the evaluation of pilot projects and shares outcomes across teams.
Begins to use data and benchmarking to identify performance improvements.
Integrates reflection and learning into divisional planning and reporting cycles.
Fosters a team culture that values experimentation and learning from mistakes.

Embeds continuous improvement processes into team operations and planning.
Uses evidence, feedback, and data analysis to guide investment and service-improvement decisions.
Builds internal capability through mentoring, training, and structured knowledge-sharing.
Partners with other departments or councils to exchange insights and innovations.
Encourages staff to identify and implement initiatives that contribute to council’s sustainability goals.

Leads cross-team improvement initiatives that deliver measurable sustainability and performance outcomes.
Champions innovation in technology, service design, and operational practices.
Builds learning partnerships with external organisations, research institutions, and industry.
Monitors emerging trends and translates them into practical improvements.
Rewards and recognises innovation, collaboration, and learning within teams.

Demonstrates excellence in fostering a culture of learning and innovation across multiple teams or service areas.
Aligns improvement initiatives with council’s broader sustainability and climate objectives.
Embeds data-driven decision-making and knowledge-sharing systems across divisions.
Promotes organisational learning through collaboration, research, and transparent reporting.
Positions the organisation as a sector leader in continuous improvement and adaptive practice.

Leadership & Governance
Strategic Planning
Technical & Operational Capability
Community & Stakeholder Engagement
Innovation & Continuous Learning

Team Leader > Leadership & Governance

Applying council’s policies, governance frameworks, and sustainability commitments in daily operations to ensure ethical, transparent, and accountable decision-making within teams and service areas.

Understands council’s policies, codes of conduct, and sustainability commitments.
Demonstrates personal accountability in decision-making and record-keeping.
Seeks guidance from managers on applying policies, risk management, and reporting processes.
Promotes compliance with health, safety, and environmental requirements.

Applies governance frameworks and policies consistently in team operations.
Ensures accurate reporting, documentation, and communication within area of responsibility.
Supports staff to understand their governance, safety, and compliance obligations.
Identifies and escalates emerging risks and issues appropriately.

Embeds governance and sustainability principles in work programs and team decision-making.
Balances operational efficiency, compliance, and environmental responsibility.
Monitors team performance, safety, and reporting obligations.
Communicates council priorities and governance expectations clearly to staff.

Leads initiatives to strengthen compliance, safety, and ethical behaviour within the team.
Coaches staff in applying council policies and governance frameworks effectively.
Anticipates governance or risk issues and implements early mitigation measures.
Contributes to improvements in divisional governance and reporting processes.

Demonstrates exemplary governance practice that builds trust and accountability across teams.
Leads by example in applying ethical, transparent, and climate-aware decision-making.
Identifies and drives improvements in policy application and reporting integrity.
Supports alignment between team operations and council’s sustainability and governance goals.

Team Leader > Strategic Planning

Connecting divisional and operational plans with council’s climate and sustainability objectives, ensuring team activities, risks, and resources are aligned with long-term organisational goals.

Understands council’s strategic and divisional plans and how their team’s work contributes to these goals.
Recognises how sustainability, climate risk, and community wellbeing are part of operational planning.
Seeks direction from managers on setting team priorities and allocating resources.
Participates in planning meetings and contributes local knowledge or data.
Demonstrates awareness of how short-term actions connect to long-term outcomes.

Aligns teamwork programs with divisional priorities and sustainability objectives.
Monitors progress toward goals and reports outcomes accurately.
Identifies local risks and opportunities that may affect service delivery or sustainability performance.
Encourages staff to consider efficiency, resource use, and environmental impact when planning tasks.
Adjusts team priorities in response to changing conditions or direction from managers.

Integrates sustainability, climate, and resilience considerations into team planning and performance monitoring.
Ensures work programs and budgets align with council’s financial, environmental, and community goals.
Uses data and staff feedback to inform decisions and planning updates.
Communicates progress and emerging risks to managers and colleagues.
Encourages collaboration and coordination between teams to support shared outcomes.

Leads team planning processes that are adaptive, evidence-based, and aligned with divisional sustainability goals.
Anticipates risks and opportunities and integrates them into forward planning.
Engages with other teams, stakeholders, or the community to inform plans and improve service outcomes.
Coaches staff to think strategically about their work and contribution to sustainability goals.
Promotes a culture of continuous improvement and reflection within the team.

Demonstrates excellence in aligning operational delivery with strategic outcomes.
Leads team planning that anticipates future challenges such as climate, technology, or community change.
Uses data and performance reporting to improve efficiency, resilience, and sustainability.
Models adaptive planning and problem-solving under complex or changing conditions.
Contributes insights and evidence to divisional or organisational planning discussions.

Team Leader > Technical & Operational Capability

Managing teams, systems, and day-to-day operations to ensure council’s infrastructure, assets, and services are delivered safely, efficiently, and sustainably, with awareness of climate risk and long-term community needs..

Understands council’s technical standards, maintenance procedures, and operational policies.
Follows approved processes for safety, environmental protection, and asset management.
Recognises how daily work activities affect energy use, waste, water, and emissions outcomes.
Seeks guidance from managers or specialists on operational risks or sustainability issues.
Demonstrates care in using council assets, resources, and equipment.

Monitors team performance and compliance with technical, safety, and environmental standards.
Encourages staff to follow sustainable work practices and report hazards or risks promptly.
Integrates sustainability objectives into work plans and maintenance schedules.
Coordinates with other teams to deliver services efficiently and safely.
Identifies opportunities to improve resource use, reduce waste, or enhance resilience.

Applies climate and sustainability principles to operational decision-making and service delivery.
Uses data and monitoring tools to track asset condition, energy or resource use, and maintenance performance.
Balances safety, efficiency, cost, and environmental responsibility in day-to-day operations.
Supports the implementation of circular-economy, net-zero, or adaptation practices within the team.
Provides feedback and recommendations to managers for continuous improvement.

Leads team initiatives that improve operational efficiency, safety, and sustainability outcomes.
Coaches staff in sustainable practices, risk awareness, and use of new tools or technologies.
Uses data and reporting systems to inform maintenance, renewal, and performance decisions.
Promotes innovation in adopting net-zero and adaptation technologies and practices.
Builds staff capability to anticipate and manage climate-related risks in their work areas.

Demonstrates excellence in delivering safe, efficient, and sustainable operations.
Aligns team performance and resource planning with divisional sustainability and resilience goals.
Implements innovative approaches to extend asset life, reduce emissions, and enhance community outcomes.
Mentors other supervisors or staff in climate-fit, data-driven operational management.
Shares lessons and results across council to improve whole-of-organisation performance.

Team Leader > Community & Stakeholder Engagement

Engaging respectfully and transparently with communities, contractors, and partners to build trust, support collaboration, and deliver inclusive, sustainable, and high-quality local services.

Understands council’s role in serving the community and representing its values.
Communicates courteously and professionally with residents, customers, and contractors.
Provides accurate, consistent information and refers complex queries appropriately.
Recognises community expectations regarding service quality, environmental care, and transparency.
Demonstrates respect and inclusion in all community interactions.

Coordinates and supports community engagement activities relevant to team operations.
Encourages staff to listen to community feedback and act on reasonable concerns.
Communicates clearly about works, service changes, or impacts on the community.
Builds relationships with contractors, suppliers, and community partners to support sustainable outcomes.
Escalates recurring issues or emerging risks to managers for resolution.

Leads day-to-day communication with residents, businesses, and stakeholders in their service area.
Ensures engagement is consistent with council policies, sustainability objectives, and community standards.
Balances responsiveness with regulatory and operational requirements.
Builds trusted relationships with key partners and supports collaborative problem-solving.
Coaches team members to communicate effectively and represent council positively.

Leads community or stakeholder engagement initiatives that improve understanding and cooperation.
Anticipates potential community impacts and manages communications proactively.
Promotes inclusion, equity, and accessibility in engagement activities.
Supports staff to handle complex interactions and conflict professionally.
Shares feedback and insights with managers to inform planning and policy.

Demonstrates excellence in building trust and cooperation with communities and partners.
Leads engagement that empowers community members to participate in sustainable local initiatives.
Fosters partnerships with other teams, councils, or community organisations to deliver shared outcomes.
Represents council at local forums and events to promote transparency and collaboration.
Champions a team culture that values respect, openness, and genuine community connection.

Team Leader > Innovation & Continuous Learning

Creating an environment where staff learn from experience, test new ideas, and use data, feedback, and collaboration to improve performance, sustainability, and resilience in day-to-day operations.

Demonstrates curiosity and openness to new methods, tools, or technologies that improve team performance.
Participates in training and encourages others to do the same
Reflects on what works and what can be improved in daily operations.
Shares lessons and practical tips with colleagues.
Values evidence and learning as part of doing the job well.

Encourages staff to identify improvement opportunities and share ideas.
Uses team meetings to review performance, discuss lessons, and track improvements.
Supports the trial of new approaches that increase efficiency or sustainability.
Provides constructive feedback and models a growth mindset.
Ensures training and development needs are discussed and addressed.

Embeds reflection and learning into team routines and project reviews.
Uses data and feedback to inform operational improvements.
Builds staff confidence in testing new approaches and sharing results openly.
Recognises and celebrates team improvements and innovative ideas.
Shares insights with managers and other teams to strengthen council-wide learning.

Leads team-based improvement projects that deliver measurable performance and sustainability outcomes.
Mentors staff in critical thinking, innovation, and data use.
Builds collaboration with other teams to share lessons and good practices.
Encourages innovation in adopting net-zero and adaptation technologies and practices.
Embeds accountability for improvement and learning in team planning and performance discussions.

Demonstrates excellence in fostering a learning and improvement culture within the team.
Encourages reflection, adaptation, and innovation as everyday work habits.
Promotes transparent reporting of results and lessons learned.
Models creative problem-solving and continuous improvement under changing conditions.
Contributes to divisional learning by sharing achievements, insights, and practical innovations.

Leadership & Governance
Strategic Planning
Technical & Operational Capability
Community & Stakeholder Engagement
Innovation & Continuous Learning

Professionals/Specialists > Leadership & Governance

Applying professional and technical expertise within council’s governance and accountability frameworks to ensure decisions and advice are ethical, evidence-based, transparent, and aligned with sustainability and climate goals.

Understands council’s governance structures, codes of conduct, and sustainability commitments.
Complies with professional standards, policies, and reporting requirements.
Seeks guidance on ethical or compliance issues when uncertain.
Demonstrates integrity, accuracy, and objectivity in work outputs.
Recognises how their professional work contributes to broader organisational accountability and sustainability outcomes.

Applies governance principles and council policies within professional practice.
Balances technical judgment with ethical and procedural considerations.
Contributes accurate and evidence-based advice to inform team or divisional decisions
Documents decisions and maintains transparent records in line with governance requirements.
Acts as a role model for professionalism and accountability.

Integrates sustainability, climate, and risk considerations into professional advice and reporting.
Demonstrates sound professional judgment and transparency in recommendations and decision-making.
Ensures data, analysis, and advice are accurate, traceable, and well-documented.
Provides advice that supports compliant, ethical, and sustainable outcomes.
Contributes to the continuous improvement of governance processes and standards within their area.

Leads or advises on governance improvements within their discipline (e.g., policy development, audit, or compliance enhancement).
Anticipates potential ethical, risk, or compliance issues and provides early advice to managers.
Champions accountability and transparency across multidisciplinary teams.
Mentors peers or junior staff in applying professional and ethical standards.
Builds confidence in council’s governance systems through high-quality advice and integrity.

Demonstrates exemplary professional integrity and ethical leadership within and beyond their discipline.
Shapes council’s approach to governance through evidence-based standards and professional advice.
Leads multidisciplinary input into major strategies, policies, or risk reviews.
Shares knowledge and promotes best practice across the organisation and sector.
Represents council professionally in external forums, contributing to sector-wide improvement in governance and accountability.

Professionals/Specialists > Strategic Planning

Applying technical and professional expertise to inform, analyse, and implement council’s long-term climate, sustainability, and community goals through evidence-based planning and integration across policies, programs, and services.

Understands how council’s corporate, financial, and sustainability plans relate to their area of expertise.
Recognises the importance of data, evidence, and risk assessment in informing planning and strategy.
Provides accurate information and analysis to support divisional or project planning.
Participates in planning discussions, contributing insights from their technical field.
Demonstrates awareness of how professional advice influences long-term outcomes.

Applies data, analysis, and professional knowledge to support sustainability and resilience objectives in planning and projects.
Identifies opportunities to improve efficiency, reduce risk, or enhance environmental performance.
Contributes to the preparation and review of strategies, budgets, or plans.
Collaborates with other disciplines to integrate technical advice across planning processes.
Communicates technical findings clearly to non-specialist audiences.

Integrates climate, sustainability, and resilience considerations into policy, planning, and project design.
Uses evidence, modelling, and evaluation to inform planning recommendations.
Aligns technical work with council’s corporate and community strategies.
Provides advice that connects operational outcomes with long-term strategic goals.
Promotes consistent, evidence-based decision-making across teams.

Leads or contributes to the development of cross-disciplinary strategies or policies.
Translates complex technical information into clear recommendations for senior decision-makers.
Champions the use of data, foresight, and risk analysis in long-term planning.
Mentors peers and project teams in applying systems thinking and adaptive planning approaches.
Builds partnerships to align council’s plans with regional or sector-wide sustainability priorities.

Demonstrates thought leadership in evidence-based and integrated planning.
Leads or co-authors major strategies, frameworks, or long-term plans for climate and sustainability.
Represents council in regional or state forums, influencing policy and investment directions.
Promotes innovation in data, foresight, and scenario analysis to enhance adaptive capacity.
Shapes sector-wide understanding of how technical disciplines contribute to sustainable community outcomes.

Professionals/Specialists > Technical & Operational Capability

Applying technical and professional expertise through a climate and sustainability lens to design, deliver, and maintain resilient, efficient, and compliant infrastructure, services, and systems across council operations.

Applies professional or technical standards accurately and consistently in daily work.
Understands how sustainability, resilience, and efficiency relate to their area of expertise.
Follows council procedures and safety requirements to ensure compliance.
Contributes technical data and insights to operational planning and reporting.
Seeks guidance when interpreting climate, risk, or sustainability requirements.

Integrates sustainability and resilience principles into technical assessments, designs, or reports.
Identifies opportunities to improve efficiency, reduce emissions, or extend asset life.
Collaborates with colleagues in other disciplines to deliver sustainable project outcomes.
Applies whole-of-life and circular-economy thinking in work planning or procurement.
Monitors data and performance indicators relevant to their area of responsibility.

Delivers high-quality professional advice, projects, or services that incorporate sustainability, resilience, and financial accountability.
Uses modelling, data, and evaluation to guide technical decisions and recommendations.
Aligns technical work with council’s long-term sustainability and asset-management objectives.
Reports transparently on performance, risks, and compliance.
Demonstrates professional judgment that balances operational, financial, and environmental priorities.

Leads technical components of projects or programs that enhance operational efficiency and climate readiness.
Champions innovation in adopting net-zero and adaptation technologies and practices.
Mentors colleagues and contributes to capability building within their discipline.
Ensures technical work aligns with community expectations and council sustainability targets.
Partners with external organisations or research bodies to advance best practice.

Demonstrates excellence in professional practice that delivers sustainable and climate-resilient outcomes.
Leads cross-disciplinary initiatives to improve council’s technical and operational performance.
Influences standards, guidelines, or policy within their professional area.
Promotes innovation, continuous improvement, and use of emerging technologies.
Represents council as a subject-matter expert in sustainability, climate, and operational performance.

Professionals/Specialists > Community & Stakeholder Engagement

Communicating technical and professional information clearly and collaboratively to build understanding, trust, and shared ownership of sustainability and resilience outcomes among stakeholders, colleagues, and the community.

Understands council’s communication and engagement protocols.
Communicates clearly and respectfully with colleagues, contractors, and community members.
Provides accurate technical information in accessible language.
Recognises the importance of transparency and inclusivity in engagement.
Seeks support when dealing with sensitive or complex stakeholder issues.

Contributes technical input to community engagement and consultation processes.
Builds professional relationships with colleagues, consultants, and project partners.
Tailors information to meet the needs of different audiences.
Responds to questions or feedback with patience and professionalism.
Ensures technical advice aligns with council’s communication goals and sustainability values.

Represents council professionally in community or stakeholder meetings.
Translates technical or policy information into clear, practical messages for non-specialist audiences.
Builds credibility and trust through evidence-based communication.
Collaborates with engagement teams to ensure community input informs project design or policy development.
Promotes transparency and inclusion in all professional communication.

Leads technical or discipline-specific engagement processes for projects, plans, or policies.
Anticipates community concerns and provides clear, balanced advice to support decision-making.
Facilitates collaboration with community, industry, or government partners to achieve shared sustainability outcomes.
Coaches peers in communicating complex information effectively.
Demonstrates cultural awareness and inclusion in all engagement practices.

Demonstrates excellence in communicating complex sustainability, infrastructure, or policy issues to diverse audiences.
Builds long-term partnerships that enable co-design and shared ownership of outcomes.
Acts as a trusted technical spokesperson for council, representing its expertise regionally or nationally.
Mentors others in effective, transparent stakeholder communication.
Shapes best-practice approaches for inclusive and evidence-based engagement across the organisation.

Professionals/Specialists > Innovation & Continuous Learning

Applying curiosity, research, and evidence-based learning to improve professional practice, strengthen organisational performance, and advance innovation in sustainability, resilience, and service delivery.

Demonstrates curiosity and keeps professional knowledge up to date through training and research.
Seeks feedback from peers and managers to improve technical or professional performance.
Shares lessons and best practices within their team or discipline.
Uses new tools, technologies, or methods as directed.
Reflects on outcomes to identify opportunities for improvement.

Applies new knowledge or tools to improve project quality and sustainability outcomes.
Contributes to the evaluation of projects or programs, identifying lessons and recommendations.
Collaborates with other disciplines to share learning and strengthen results.
Engages in professional networks or training to broaden understanding of emerging trends.
Encourages peers to test new approaches and share results.

Embeds continuous improvement and innovation in professional practice.
Uses data, evidence, and reflection to improve systems, projects, or processes.
Partners with other professionals to trial or adapt new technologies or approaches.
Contributes to professional development or knowledge-sharing initiatives within council.
Promotes a learning mindset and openness to change among colleagues.

Leads improvement initiatives or pilots that deliver measurable sustainability or resilience benefits.
Mentors colleagues in using data, research, and evidence to inform decisions.
Builds external partnerships with researchers, councils, or industry to share innovation.
Champions innovation in adopting net-zero and adaptation technologies and practices.
Documents and shares learnings to improve council-wide capability.

Demonstrates excellence in advancing professional practice and applied innovation.
Leads research, evaluation, or cross-sector collaborations that inform policy or technical improvement.
Shapes organisational learning systems to embed evidence-based decision-making.
Represents council in professional or sector forums, contributing to innovation and thought leadership.
Builds enduring capability by mentoring, publishing, and sharing insights across the sector.

Leadership & Governance
Strategic Planning
Technical & Operational Capability
Community & Stakeholder Engagement
Innovation & Continuous Learning

Operational > Leadership & Governance

Demonstrating accountability, integrity, and compliance with council’s policies, safety standards, and sustainability commitments to ensure responsible, transparent, and ethical delivery of services.

Understands and follows council’s codes of conduct, governance policies, and safety procedures.
Demonstrates honesty, respect, and fairness in daily interactions.
Completes required training on workplace conduct, health, safety, and environmental responsibilities.
Reports risks, incidents, or non-compliance promptly to supervisors.
Recognises how personal actions contribute to council’s reputation and values.

Applies council’s governance and sustainability policies consistently in daily work.
Maintains accurate and complete records and documentation.
Seeks clarification on procedures and responsibilities when uncertain.
Identifies and raises concerns about risks, safety, or environmental impacts.
Promotes teamwork, fairness, and accountability within the work group.

Demonstrates reliability, accuracy, and transparency in work and reporting.
Acts in accordance with council’s policies, governance frameworks, and sustainability principles.
Supports compliance audits or checks by providing accurate information.
Promotes safe, ethical, and environmentally responsible behaviour among colleagues.
Takes responsibility for quality, safety, and sustainability outcomes in their work area.

Acts as a role model for safety, accountability, and ethical behaviour.
Supports others to understand and meet compliance and governance requirements.
Identifies opportunities to improve record-keeping, safety, or reporting processes.
Encourages transparency and fairness in how decisions or tasks are carried out.
Contributes to improvements in work processes that strengthen sustainability and governance outcomes.

Demonstrates exemplary personal integrity and commitment to council’s governance and sustainability standards.
Promotes a positive team culture built on accountability, fairness, and respect.
Proactively identifies and mitigates risks or non-compliance issues.
Mentors peers in ethical, transparent, and safe work practices.
Represents council values and sustainability commitments through consistent, high-quality service delivery.

Operational > Strategic Planning

Contributing local insight, data, and experience to help council deliver on its strategic and sustainability goals, while aligning day-to-day work with long-term community and environmental outcomes.

Understands council’s purpose, vision, and sustainability goals at a basic level.
Follows work plans and procedures that support council’s service and environmental standards.
Recognises how their role contributes to community wellbeing and sustainability outcomes.
Reports local issues, hazards, or changes in conditions to supervisors.
Participates in team discussions about work priorities and improvements.

Understands the link between daily tasks and council’s long-term goals (e.g. safety, resilience, resource efficiency).
Identifies local issues that may affect service delivery or sustainability performance.
Adjusts work practices in response to weather, environmental, or operational changes.
Shares observations that support better planning and maintenance decisions.
Demonstrates pride in contributing to the community’s sustainability and resilience.

Provides local or technical insights that inform team or divisional planning.
Records and reports accurate data on asset condition, service performance, or community feedback.
Adapts work priorities to reflect council’s sustainability or risk management plans.
Contributes ideas for improving efficiency, safety, or environmental outcomes.
Participates actively in planning meetings or reviews when invited.

Anticipates risks and suggests practical solutions or preventive actions.
Shares local knowledge to improve service planning and community outcomes.
Identifies opportunities for innovation in tools, materials, or work methods.
Encourages peers to consider sustainability in work planning and problem-solving.
Demonstrates initiative in supporting the team’s contribution to long-term goals.

Demonstrates excellence in contributing practical insights that strengthen council’s planning and resilience outcomes.
Acts as a valued source of local knowledge and continuous improvement ideas.
Mentors peers in understanding how their work supports sustainability and community goals.
Suggests and trials improvements to processes or tools that enhance performance and resilience.
Promotes shared ownership of sustainability outcomes across the team.

Operational > Community & Stakeholder Engagement

Engaging courteously and respectfully with community members, contractors, and colleagues to provide accurate information, quality service, and support for council’s sustainability and community goals.

Communicates politely and respectfully with residents, customers, and colleagues.
Listens carefully to questions and concerns and provides accurate information or refers appropriately.
Follows council protocols for responding to community enquiries or complaints.
Demonstrates patience and professionalism, even in challenging situations.
Understands that every interaction contributes to community trust in council.

Responds promptly and clearly to customer or community requests.
Explains council services, decisions, or processes in simple and clear language.
Builds positive relationships with contractors, suppliers, and team members.
Escalates complex or sensitive issues to supervisors with accurate background information.
Demonstrates cultural awareness and inclusiveness in community interactions.

positively in all public interactions.
Provides practical advice or assistance that supports community understanding of sustainability or service goals.
Manages feedback or concerns calmly and constructively.
Builds rapport with local residents, contractors, and service partners.
Communicates team priorities or project updates clearly to affected stakeholders.

Anticipates potential issues or service impacts and communicates proactively with residents or partners.
Encourages others to engage respectfully and supportively with the community.
Supports engagement activities or local events that promote sustainability or resilience.
Shares community insights or concerns with supervisors to inform improvements.
Demonstrates strong judgement and empathy when managing sensitive or complex interactions.

Demonstrates excellence in delivering community service that builds trust, respect, and cooperation.
Acts as a consistent role model for professional, inclusive, and solution-focused engagement.
Proactively identifies opportunities to improve community communication and satisfaction.
Mentors others in respectful, empathetic, and effective communication.
Promotes council’s sustainability and community values through everyday interactions.

Operational > Community & Stakeholder Engagement

Communicates politely and respectfully with residents, customers, and colleagues.
Listens carefully to questions and concerns and provides accurate information or refers appropriately.
Follows council protocols for responding to community enquiries or complaints.
Demonstrates patience and professionalism, even in challenging situations.
Understands that every interaction contributes to community trust in council.

Responds promptly and clearly to customer or community requests.
Explains council services, decisions, or processes in simple and clear language.
Builds positive relationships with contractors, suppliers, and team members.
Escalates complex or sensitive issues to supervisors with accurate background information.
Demonstrates cultural awareness and inclusiveness in community interactions.

positively in all public interactions.
Provides practical advice or assistance that supports community understanding of sustainability or service goals.
Manages feedback or concerns calmly and constructively.
Builds rapport with local residents, contractors, and service partners.
Communicates team priorities or project updates clearly to affected stakeholders.

Anticipates potential issues or service impacts and communicates proactively with residents or partners.
Encourages others to engage respectfully and supportively with the community.
Supports engagement activities or local events that promote sustainability or resilience.
Shares community insights or concerns with supervisors to inform improvements.
Demonstrates strong judgement and empathy when managing sensitive or complex interactions.

Demonstrates excellence in delivering community service that builds trust, respect, and cooperation.
Acts as a consistent role model for professional, inclusive, and solution-focused engagement.
Proactively identifies opportunities to improve community communication and satisfaction.
Mentors others in respectful, empathetic, and effective communication.
Promotes council’s sustainability and community values through everyday interactions.

Operational > Innovation & Continuous Learning

Actively participating in learning, reflection, and improvement to make council’s operations safer, more efficient, and more sustainable.

Completes required training and seeks to improve knowledge and skills.
Demonstrates curiosity and asks questions to understand better ways of working.
Reflects on lessons from daily work and identifies what could be improved.
Listens to feedback and applies it to future tasks.
Recognises that small changes can improve efficiency and safety.

Suggests ideas for improving safety, efficiency, or sustainability in daily work.
Tries new tools, systems, or methods introduced by the council.
Shares feedback with supervisors on what works well and what could be improved.
Supports colleagues in learning and adopting new practices.
Shows openness and adaptability when changes are made.

Actively contributes to improvement discussions or reviews after projects or incidents.
Participates in training to keep skills current and relevant to council’s sustainability and service goals.
Applies new techniques or technologies that improve efficiency and reduce environmental impact.
Shares examples of improvements that benefit the team or community.
Demonstrates initiative in solving problems and learning from results.

Leads by example in learning and applying new work methods or technologies.
Encourages peers to share lessons, challenges, and success stories.
Identifies and implements practical improvements that deliver measurable results.
Promotes innovation in adopting net-zero and adaptation technologies and practices within the team.
Provides feedback that supports continuous improvement across multiple teams or services.

Demonstrates excellence in learning and innovation within the operational environment.
Mentors others to build capability, confidence, and adaptability.
Leads or contributes to improvement initiatives that strengthen council’s sustainability performance.
Shares learning outcomes across the organisation to improve collective practice.
Embodies a proactive, solutions-focused mindset that supports council’s culture of continuous improvement.

Climate Jobs can customise the Framework to your organisational structure, providing discipline-specific capability profiles, diagnostics, and learning pathways.

A Sustainable Horizons initiative. Where workforce capability meets climate ambition.

Acknowledgement of Country
Climate Jobs acknowledges the Traditional Owners and their custodianship of the lands on which we live, work, and play. We pay our respects to their Ancestors and their descendants, who continue cultural and spiritual connections to Country. We recognise their valuable contributions to Australian and global society.

ABN: 97 677 242 465